Understand and improve workflows

A task gets stuck. Information is entered more than once. An approval takes longer than expected. We examine situations like these together with the people involved. I make visible how work actually happens, where information is needed and which improvements are worth considering.

What we look at

• What starts the task and what it is meant to achieve

• Roles involved and handovers

• Information, decisions and approvals

• Exceptions, waiting times and repeated questions

• Documents and systems in use

Outcome and next step

You receive a clear description of the workflow examined, including responsibilities, information and decision points. Open questions and differences between formal procedures and actual practice become visible. Together, we develop a reasoned next improvement. Some improvements only need clearer responsibilities or a better template. Other tasks may benefit from a digital tool or prototype.